Cancellation Policy

Effective Date: November 8, 2025

Company: Omnipotents Pharma

Website: https://omnipotentspharma.com/home/

Email: omnipotents_pharmaceuticals@yahoo.co.in

Address: Mangali Road, Village Harikot, Distt. Hisar (HR) 125005, India

Contact Number: +91 8441084710

1. Introduction

At Omnipotents Pharma, we work hard to ensure every order is processed and delivered smoothly.

However, we understand that customers may need to cancel their orders for unexpected reasons.

This Cancellation Policy outlines the process, timelines, and conditions for cancelling your order placed through https://omnipotentspharma.com/home/.

By placing an order on our website, you agree to comply with the terms outlined below.

2. Eligibility for Cancellation

You can cancel your order under the following conditions:

  • The order must be cancelled before it is shipped or dispatched.
  • Cancellation requests must be made within 12 hours of placing the order.
  • Once the order has been shipped, it cannot be cancelled.
  • To cancel, you must contact us via email or phone using the details provided below.

3. How to Cancel an Order

To cancel an order, please follow these simple steps:

Step 1: Contact Customer Support

  • Send an email to omnipotents_pharmaceuticals@yahoo.co.in
  • OR
  • Call us at +91 8441084710.

Step 2: Provide Order Details

Include the following information in your message:

  • Full Name
  • Order ID / Invoice Number
  • Contact Number
  • Reason for Cancellation

Step 3: Confirmation

Our team will verify the order status and confirm if it is eligible for cancellation.

You will receive an email or message confirming the status of your cancellation request within 1–2 business days.

4. Orders Eligible for Full Refund

You are entitled to a 100% refund if:

  • The order is cancelled within 12 hours of dispatch.
  • The product is out of stock or unavailable.
  • The order could not be processed due to a technical or payment error on our end.

Refunds for eligible cancellations will be processed to the original payment method within 7–10 business days.

5. Orders Not Eligible for Cancellation

Your order cannot be cancelled in the following cases:

  • Once the order has been shipped or handed over to the courier.
  • If the product has been customized, prepared, or specially packed for your order.
  • If you fail to cancel within the 12-hour window.
  • For COD (Cash on Delivery) orders already dispatched.

If the order has been shipped, you may still request a return after delivery — subject to our Return and Refund Policy.

6. Cancellations by Omnipotents Pharma

In rare circumstances, Omnipotents Pharma may cancel an order due to reasons beyond our control, such as:

  • Product unavailability or stock shortage.
  • Payment authorization failure.
  • Inaccurate or incomplete shipping information.
  • Orders flagged as suspicious or fraudulent.
  • Technical issues on the website.

In such cases, you will be informed immediately via email or phone, and a full refund will be initiated within 7–10 business days.

7. Refund Process for Cancelled Orders

When a cancellation is approved, the refund will be initiated using the same payment method used during purchase.

Refund Timelines:

  • Credit/Debit Card: 7–10 business days
  • UPI / Net Banking: 5–7 business days
  • Wallets / Payment Apps: 3–5 business days
  • Cash on Delivery: Refund will be processed via bank transfer after verification.

You will receive an email or message notification once your refund is processed.

8. Late or Missing Refunds

If you haven’t received your refund within the mentioned period, please:

  1. Check your bank account or card statement again.
  2. Contact your bank or payment provider — sometimes processing takes extra time.
  3. If still unresolved, email us at omnipotents_pharmaceuticals@yahoo.co.in with your order and refund details.

We will respond promptly and ensure your issue is resolved.

9. Product Exchange After Cancellation Period

If you miss the cancellation window but still wish to change your order, you can request an exchange (before shipment) for another product of equal or higher value.

You may need to pay any price difference before we process the exchange.

10. Cancellation for Bulk or Custom Orders

For bulk purchases or customized Ayurvedic product orders, cancellation requests must be made within 24 hours of confirmation.

After this period, the production or packaging process begins, and cancellations will not be accepted.

11. Cash on Delivery (COD) Orders

  • For COD orders, cancellations are accepted only before dispatch.
  • Once the package is shipped, COD cancellations are not possible.
  • Repeated COD cancellations may result in account restrictions or suspension of COD services for that user.

12. Non-Refundable Situations

Refunds will not be provided under the following situations:

  • The product has already been shipped or delivered.
  • The customer refused delivery without a valid reason.
  • The product is customized or part of a special promotional offer.
  • The order was cancelled outside the eligible time frame.

13. Timeframe for Cancellation Requests

Please note:

  • Orders placed after 5 PM (IST) are processed the following business day.
  • Requests received after business hours will be treated as received on the next working day.
  • Business hours: Monday – Saturday, 9:00 AM to 6:00 PM (IST).

14. Important Notes

  • Omnipotents Pharma reserves the right to reject cancellation requests if they are found to be fraudulent or abusive.
  • We may request additional verification before processing a refund to ensure user safety.
  • Orders placed during festivals or special discount events may be subject to modified cancellation rules.

15. Modifications to this Policy

Omnipotents Pharma reserves the right to modify, update, or change this Cancellation Policy at any time without prior notice.

Changes will be effective immediately upon posting on our website.

We encourage users to review this page periodically to stay informed.

16. Contact Information

For any queries related to cancellations, refunds, or payments, please reach out to us:

Omnipotents Pharma

Mangali Road, Village Harikot, Distt. Hisar (HR) 125005, India

📧 Email: omnipotents_pharmaceuticals@yahoo.co.in

📞 Phone: +91 8441084710

🌐 Website: https://omnipotentspharma.com/home/

17. Summary of Cancellation Policy

  • Cancellations accepted within 12 hours of order placement.
  • Orders cannot be cancelled once shipped.
  • Full refund issued for eligible cancellations.
  • Refunds processed within 7–10 business days.
  • COD cancellations are not allowed after dispatch.
  • Omnipotents Pharma reserves the right to modify or cancel any order in exceptional cases.