Return and Refund

Effective Date: November 8, 2025

Company: Omnipotents Pharma

Website: https://omnipotentspharma.com/home/

Email: omnipotents_pharmaceuticals@yahoo.co.in

Address: Mangali Road, Village Harikot, Distt. Hisar (HR) 125005, India

Contact Number: +91 8441084710

1. Introduction

At Omnipotents Pharma, we value your trust and satisfaction above all.

We strive to deliver authentic, high-quality Ayurvedic and herbal products that meet your expectations.

However, if you are not completely satisfied with your purchase, our Return and Refund Policy ensures a smooth and transparent process for returns, replacements, and refunds.

This policy applies to all purchases made through our official website, https://omnipotentspharma.com/home/.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be raised within 7 days of the date of delivery.
  • The product must be accompanied by a valid purchase invoice or proof of order.
  • Only products purchased directly from our official website are eligible.

3. Non-Returnable Items

For safety, hygiene, and product integrity, certain items cannot be returned, including:

  • Products that have been opened, used, or tampered with.
  • Items not in their original condition (damaged or missing parts).
  • Products purchased under promotional or clearance sales.
  • Gift cards, vouchers, and sample packs.
  • Any Ayurvedic or wellness products where the seal has been broken.

4. Return Process

If your product meets the eligibility criteria, please follow the simple steps below:

Step 1: Contact Us

  • Send an email to omnipotents_pharmaceuticals@yahoo.co.in within 7 days of delivery.
  • Include the following details:
    • Order ID
    • Product name
    • Reason for return
    • Photo of the received product (for verification)

Step 2: Approval

  • Our customer care team will review your request within 2–3 business days.
  • Once approved, you will receive detailed instructions for returning the item.

Step 3: Ship the Product

  • Carefully pack the product in its original condition.
  • Ship it to the address provided by our support team.
  • You are responsible for paying return shipping charges unless the product was damaged or incorrect.

Step 4: Inspection & Confirmation

  • Once we receive your returned product, it will be inspected by our quality team.
  • Upon successful inspection, we will process your replacement or refund within 7–10 business days.

5. Refund Process

Refunds will be processed in the original payment mode used during purchase.

Refund Timeline:

  • Prepaid Orders: 7–10 business days after product inspection.
  • COD (Cash on Delivery): You will be contacted for bank transfer details.

Refund processing time may vary depending on your bank or payment gateway.

Refunds Will Not Be Issued If:

  • The returned item fails quality inspection.
  • The return request is made after 7 days of delivery.
  • The product was part of a promotional offer or free giveaway.

6. Damaged or Incorrect Products

If your product is damaged, defective, or incorrect, we sincerely apologize.

Please contact us immediately at omnipotents_pharmaceuticals@yahoo.co.in with clear photographs of the issue.

We will:

  • Verify the problem within 48 hours, and
  • Offer a replacement, exchange, or full refund, as per your preference.

Omnipotents Pharma will cover all return shipping costs for damaged or incorrect items.

7. Cancellation Policy

Before Shipment:

You may cancel your order within 12 hours of purchase by contacting customer care.

If your order hasn’t been dispatched yet, a full refund will be initiated immediately.

After Shipment:

Once the order has been shipped, cancellations are not possible.

You can, however, initiate a return once you receive the product.

8. Exchange Policy

If you wish to exchange your product for another item:

  • The request must be made within 7 days of delivery.
  • The product should be unused and in its original packaging.
  • Exchanges are subject to product availability.

If the new item costs more than the original, you will need to pay the price difference.

9. Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account or credit card statement again.
  • Contact your payment provider—it may take a few business days before the refund is officially posted.
  • If you’ve done all of this and still haven’t received your refund, please contact us at omnipotents_pharmaceuticals@yahoo.co.in.

10. Shipping Costs for Returns

  • If the return is due to damage, defect, or error on our part, we will bear all shipping costs.
  • For all other returns (e.g., change of mind, wrong order placed), the customer must bear return shipping charges.

11. Product Disclaimer

  • Our Ayurvedic and herbal products are natural, and minor variations in colour, texture, or fragrance are normal.
  • Such variations do not qualify as damage or defect.
  • The effectiveness of herbal remedies varies by individual, and results are not guaranteed.

12. International Orders

Currently, Omnipotents Pharma ships primarily within India.

If international shipping is available, note that:

  • Return or refund requests may involve additional courier and customs processes.
  • International shipping charges are non-refundable.

13. Policy Modifications

Omnipotents Pharma reserves the right to modify, update, or change this Return and Refund Policy at any time.

All revisions will be posted on this page with an updated effective date.

Customers are encouraged to review this page regularly to stay informed.

14. Customer Support

We’re here to help you at every step.

For questions, refunds, or return requests, please reach out:

Omnipotents Pharma

Mangali Road, Village Harikot, Distt. Hisar (HR) 125005

📧 Email: omnipotents_pharmaceuticals@yahoo.co.in

📞 Phone: +91 8441084710

🌐 Website: https://omnipotentspharma.com/home/

15. Summary

Omnipotents Pharma is committed to fairness, transparency, and customer satisfaction.

Returns accepted within 7 days of delivery.

Items must be unused, unopened, and in original packaging.

Refunds processed within 7–10 business days after inspection.

Damaged or incorrect items are fully eligible for free replacement.